Technology & Innovation

How mobile is transforming passenger transportation

December 15, 2014

North America

December 15, 2014

North America
Carolyn Whelan

Senior editor, Americas

Carolyn is a senior editor for The Economist Intelligence Unit's thought leadership division in the Americas. She manages research programs for foundations and corporations on topics ranging from urbanization and jobs to sustainability and youth economic prospects. She has over 20 years’ experience in journalism. Until 2013 Carolyn contributed articles to Fortune, Newsweek, the IHT and SciAm.com about urbanization, infrastructure, trade, technology and transportation, among other topics. She has also written materials for Ernst & Young, Columbia Business School and the United Nations. Earlier Carolyn covered the technology and healthcare beats for Barron’s Online and Dow Jones Newswires in Paris, respectively. She broke into journalism covering the 1992 Earth Summit and subsequently worked for the World Wildlife Fund in Switzerland. Ms. Whelan holds a B.A. in Communications from the University of Virginia and is a 2006 Columbia Business School Knight-Bagehot Fellow. She is Swiss and American, and speaks fluent French and Spanish.

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Key findings include:

  • Roughly half of private operators across the world believe mobile technologies boost network or on-time performance, cut costs and improve passenger satisfaction
  • By 2019, real-time emergency and delay updates will help solve problems that hobble the sector including congestion and uncertainty
  • Difficulties integrating data and systems, and poor quality transit information across many organisations weigh on progress

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