Financial Services

Beyond transactions

October 01, 2009

Global

October 01, 2009

Global
Our Editors

The Economist Intelligence Unit

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A series of surveys across six industries—financial services, technology, telecoms, utilities, consumer goods and retail—by the EIU, sponsored by SAP

Report Summary

Beyond Transactions is a series of surveys across six industries—financial services, technology, telecommunications, utilities, consumer goods and retail—written by the Economist Intelligence Unit and sponsored by SAP. The reports are based on six surveys conducted between July and September 2009. Each survey targeted a different industry. The number of participants in each survey ranged from 84 (consumer goods) to 105 (utilities). The survey included companies with a variety of sizes, and respondents came from finance, general management, strategy, sales, marketing, customer service and several other functions.

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