Financial Services

How mobile is transforming insurance

October 13, 2014

North America

October 13, 2014

North America
Veronica Lara

Senior Editor, Americas

Veronica is a senior editor for The Economist Intelligence Unit's thought leadership division in New York. She specialises in market environment topics and trends that cut across industries, including the future of work, technological disruption, and economic competitiveness. In addition to these areas, she has led projects on advancements in manufacturing, historic energy demand trends, and socioeconomic topics such as organised labour, post-war impact investing and growth of cities.

Until July 2014 Veronica was the EIU's commerce and regulations analyst for 29 countries, mostly in the emerging markets. She has written for various EIU publications, on subjects such as financial inclusion, international trade, and policies aimed at attracting investment and promoting innovation.

Veronica holds master’s and bachelor’s degrees in international relations from New York University and the University of Pennsylvania, respectively. Before joining the EIU, she covered industries as diverse as defense, logistics and mining for a research advisory firm.

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Key findings include:

  • 62% of insurance executives believe mobile has unique capabilities with the potential to change the insurance business
  • 76%-87% of consumers express concern about mobile data privacy and security.
  • Insurers will need to allay customer concerns about the collection and use of their personal data and demonstrate the benefits
  • Insurers are beginning to offer traditional insurance products in new ways, including “on-demand” coverage

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